Disgusting Service

My parcel number PE***ZA was scanned in at the Krugersdorp Hub on 07/04/2015. !0 DAYS LATER AND STILL NO FURTHER ACTION??? Calling the call centre is a total waste of time, After holding for 10 minutes I eventually gave up, it is clear that either there is nobody attending to the telephone or it is purely being ignored. I purposely ordered this way ahead of time as it was meant to be a birthday gift for my daughter,<br> TRACKING<br> LINE TYPE DATE TIME BRANCH COMMENTS<br> 1 In transit 2015/04/07 09:16 KRUGERSDORP (HUB) <br> 2 In transit 2015/04/07 08:24 KRUGERSDORP (HUB) <br> 3 In transit 2015/04/02 15:25 WITSPOS (HUB) <br> 4 In transit 2015/04/02 08:12 WITSPOS (HUB) <br> 5 In transit 2015/03/31 17:59 CAPEMAIL (HUB) <br> 6 In transit 2015/03/31 13:40 CAPEMAIL (HUB) <br> 7 In transit 2015/03/31 11:46 TOKAI Out of office<br> 8 Item accepted by branch 2015/03/30 17:11 TOKAI