DISGUSTING SERVICE

Dear All,

I want to express my extreme dissatisfaction with your service. Firstly, the parcel was given to the Bluff Post Office in Durban on September 15 2020. It is now 6 weeks since then. When tracking the parcel on the app, I see that it is still in DURMAIL!!! The documents are of high importance and should have been there already!! I then wasted R40 of MY airtime to call the call centre which I was waiting for an agent to answer for more than 20 minutes. When the call centre agent answered, she then told me to call another number which is not even in use ***) and when I asked her for her name she hung up on me and was extremely unhelpful. What a waste of time and money. This service is absolutely unacceptable and I will be posting this email onto Hellopeter and will be getting Wendy Nola involved as well, and I will be putting this all over social media!

You guys better get this done immediately! I cannot express anymore how important those documents are!!

Parcel number: RJ 113 556 792 ZA.

an extremely dissatisfied customer