Disgusting Customer Service with no assistance

This is to furiously complain about the disgusting level of service that we have received in the past few days from the post office pertaining to them having said the issue was with SASSA.

I am writing to you guys after numourous calls that have been made about the matter if Mbulelo Bukhosibakhe Majivolo, who is my younger brother.

The issue was that when having his ID scanned at the Gugulethu square, post office they could not link an account to his information, we then spoke to Tebogo from Sassa yesterday, 16/03/2022. She advised that the information pertaining to the ID number was reflecting on their end and it cleay showed that no payments gas been collected since 31/05/2020.

She then provided us with an account number linked to his ID number that the post office would need to use in order to access his funds due to the fact that when he initially app**** for the grant, he had not yet recieved his ID card due to the hard lockdown at the time.

We then visited the post office again today and were advised that they could in fact see the account number and that it's linked to his information however when they scan the ID, no information is found. This was explained already by Tebogo from Sassa and that they would need to use the account number for the payout.

We spoke to the branch manager, who was very rude and not helpful at all by the name of Khaya Cheese, he specifically stated that we would need to go back to sassa and there's nothing they could do. When we spoke to the sassa representative the previous day, she had asked that the post office specifically calls them and explain the error they were seeing on their end but instead Khaya told us that they do not kisses with SASSA and that we should be the ones to call and tell them what they see.

At this point I was livid, we went back to the local SASSA which is close by the mall in Gugulethu and went to inquired on a way forward, from there we were advised that there was no need for this back and forth and were given other contact details for SASSA which was inclusive if the above emails. We also called the SASSA regional office and spoke to Micayleen, she advised that we ask for the statement of the account after she had confirmed that it was linked to the ID and had been reflecting on her end as well.

We returned to the post office to request for the account statement, did Khaya not tell us that he refuses to give it to us and that Micayleen should call him personally as he's the branch manager and no statement will be given out. I also asked for the supposed email that they said they were sending to SASSA to be forwarded to us and he again refused, instead giving us a call centre number after we had asked who to follow up with.

This is one of the worst customer services by far!!!