Disgusting

I'am highly disappointed with the constant don't care attitude of crown mine and fordsburg post office staff. I went to renew my license on the 6th at 11 at crown mine post office I asked the gentlemen if I was able to swipe my card to renew my disk and he said that the machine was slow and then told me the machine was off.

He then told me, I needed cash and I had to drive to a nearest ATM to withdraw the funds . I went back to the post office 15 minutes later and the gentlemen was busy cashing up and his colleague told me the system was offline. I then asked why I wasn't told this I few minutes earlier and she told me to go the branch in fordsburg.

I arrived at the branch at fordsburg and was told the system was offline. This is totally unacceptable that the system is apparently offline close to the branch closing.

Every year I experience the same issue in this pandemic I don't understand why the staff sends customers up and down before phoning a branch to find out if they experiencing the same issue. The frontline staff is the face of this organisation and they not portraying a very good image. I want to know if management takes the time to provide proper training to their staff on how to deal with customers and if the managers actually takes time to visit their branches to see what is really happening and how customers are being treated.

I hope the managers at these two branches will have a proper discussion with their staff to address their attitudes toward customers and their laziness to service customers close to closing time .