DISGRACEFUL

We are a firm of attorneys. On 4 June 2018, the sheriff of court sent very urgent court documents to the Deeds Office of Johannesburg. However, the Deeds Office informed us that they never received them. We have attempted to track the documents under the tracking number supp**** by the post office, Roodepoort, and such tracking shows that the documents were received at the Witspos (HUB) on 6 June 2018. It still shows that the item is in transit. These documents are extremely urgent court documents that urgently need to be processed by the Deeds Office of Johannesburg. These documents have been at the Witspos Hub for nearly 3 weeks. This is totally unacceptable. Our client is likely to suffer severe damages as a result of your failure to convey these documents. In an attempt to phone your customer service center, I spent 20 minutes holding the line without any response whatsoever. On the recording of your phone lines, you advise that customers can send an e-mail to ********** but this e-mail address, along with all the other e-mail addresses supp**** on your own website, are not working and gives an error message. In an attempt to send the documents to you by fax, only one fax number (again supp**** on your own website) seems to be working. This is absolutely disgraceful service. How is a customer supposed to contact you, when all the contact details seem to be faulty or non-existent?