Disappointing!

<p>I placed an order from the UK which arrived in SA on the 17th of Dec. I tried phoning SAPO to change the delivery address, but they were unable to do so as my parcel was with one of their members, EMS. I've been phoning EMS for 3 days - no answer. I've tried 10 different numbers and my call gets cut after 4 minutes every time. My emails have not been attended to. I phones the post office again today to put me through to EMS, and they simply say they cannot. They gave me a different number to phone and of course - no answer. I have no idea where my parcel is or why it was delivered unsuccessfully (my delivery address has 24 hour reception). This has been a shocking experience.</p>