SB
Simone B
1 reviews | Active since Nov 2014
28 Feb 2015, 12:46
Disappointed customer
I arrived at the post office 12:02 on Saturday 28 February to collect a parcel. A colored woman was opening the door to let a customer out but she refused to assist me saying that they close at 12pm. Terrible customer service because it would have taken her 2 minutes to help me, instead I was turned away without my parcel. I can only go to the post office on Saturdays because I work 8-5pm and now I have to wait another week. I will be using postnet from now on as they are open during malls hours.
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SA Post Office's replyOfficial
02 Mar 2015, 15:07Hello notjustaprettyfa,
Your comment is noted and thank you.
The matter has been entrusted to a responsible contact at our retail section for corrective measures and in accordance with our complaint examination policy, you will be informed in writing of the final outcome in due course.
On behalf of the company ,please accept our sincere apology for an inconvenience caused.
Regards,
Customer Service
Your comment is noted and thank you.
The matter has been entrusted to a responsible contact at our retail section for corrective measures and in accordance with our complaint examination policy, you will be informed in writing of the final outcome in due course.
On behalf of the company ,please accept our sincere apology for an inconvenience caused.
Regards,
Customer Service
Best regards,
SA Post Office's reply02 Mar 2015, 15:07
Official
Hello notjustaprettyfa,
Your comment is noted and thank you.
The matter has been entrusted to a responsible contact at our retail section for corrective measures and in accordance with our complaint examination policy, you will be informed in writing of the final outcome in due course.
On behalf of the company ,please accept our sincere apology for an inconvenience caused.
Regards,
Customer Service
Your comment is noted and thank you.
The matter has been entrusted to a responsible contact at our retail section for corrective measures and in accordance with our complaint examination policy, you will be informed in writing of the final outcome in due course.
On behalf of the company ,please accept our sincere apology for an inconvenience caused.
Regards,
Customer Service
Best regards,