Disappointed

Good Day, I am writing this on behalf of my aunt who has sent a parcel on the 21:01:19 , it is now the 03:04:19 and still no feedback from the post office after numerous mails being sent from my aunt and her daughter that is in Saudi Arabia awaiting on her Parcel no word as in yet stating if its South Africa OR Saudi Arabia, it would be more helpful if they can kindly provide more than just saying the parcel has left SA , Make sure that all information is provided , the parcel has not been delivered yet and that was in January and it is now march, we have been communicating with various staff and all they saying the parcel left SA again not stating if its South Africa or Saudi Arabia , no one has gotten back to my aunt or her daughter about this since a e-mail has been sent a week ago as well from my cousin, My aunt has been communicating with the following staff at the post office and no results as in yet, Spoke to Colin Isaacs the branch manager on the 18:02:19 inside the branch who than spoke to Gerald Naidoo on the 18:02:19 via e-mail Promise then responded that the last tracking info shows item on hand at Cape Town International Hub. By word Peter Andrews say parcel left but on the system no proof indicate if it has been sent off on the 20:02:19 , Customer Service / Deon Miller also stated that POSTED from TOKAI PO on the 21:02:19 and latest last tracking info shows item on hand at Cape Town International Hub since 22:01:19 , On the 19:02:19 my aunt spoke to Colin again at Tokai PO were he received an e-Mail from Shabiera as he requested where the parcel is and she advised that the parcel is still in South Africa, On the 20:02:19 Peter Andrews responded to Colin also saying parcel left SA no proof of anything and this has only been on my Aunts side , all i need to know is who the receiver is and location and contact number to where the parcel will be delivered too, i would appreciate to get the relevant information that is required from use as this service has cause nothing but stress towards my aunt and cousin , to get a service should not be this difficult. Please keep up SA Post Office with your Slogan as it states [COMMITMENT IS AN ACT , NOT A WORD] My Aunt Appreciate the help that Colin has given thus far however we need this sorted ASAP as we need all the Original Documents that has been posted, we need all of it as anything can happen with my cousin Documentations.

Please contact my Aunt on Lilian Mentor - ********** e-mail ********** my Cousin Lynn Jacobs +966 56 ********** e-mail ********** e-Mails has been sent from Naim Fadi Zeghrini who is Lynn Husband his contact is +966 54 **********

We would appreciate for assistance ASAP thank you.