Despicable service from JHB international mail hub and EMS

<p style="color: #555555;">I am totally discussed by the lever of non service delivered by the SAPO. My international tracked and signed parcel has been stuck at the JHB international mail hub for 1 month now. Everytime i log onto there site the tracking number comes up as received by the JHB international mail hub. The problem i have with this is that this is an official document that has been requested by the Australian DIBP for my application to immigrate. I am being delayed with serious time delays here and i have spent alot of money for this process hoping to have received my visa by now. </p> <p style="color: #555555;">The SAPO is not doing the job that we are paying them to do and i do not feel satisfied that they are competent to do this job any longer.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">They are in charge of delivering mail being of high importance or little importance and they cannot even get this correct.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I paid the Royal mail R460 for a specialised delivery service and it got here quite speedy but when entering South Africa obviously they did not feel my parcel was of any importance as its just another parcel.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">When calling the EMS office i do not get any answer. When calling JHB international mail hub i do not get any answer. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Why do these companies have tel numbers? Is it for personal use perhaps , because it is absolutely not for bussiness use.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I am horrified that these *********** idiots are in charge of delivering our personal documents and other parcels.</p> <p style="color: #555555;"> </p> <p style="color: #555555;"> </p>