Delay of International Parcels

Good day

I have a serious complaint on the South African Post Office and their service. I usually buy items (vinyls) from overseas. My scenario is the latest one, which is the items I bought: First item bought 04/08/2017 and has since been stuck in Johannesburg International Mail Centre since 19/08/2017. Second item bought on 06/08/2017 in Netherlands and has since not being scanned inward. Third item bought on 09/08/2017 in Netherlands and has since not being scanned as well. I, then, took it upon to call JIMC and managed to speak to their Acting Senior Manager, Mr Abdool Munsarilli, who was keen on helping me. He gave reasons of continuous delays and promised to help if I give him tracking numbers. I sent him a message with all tracking numbers and promised to give feedback as well as try to allocate someone to deal with my challenges. Mr Abdool only sent a single message to say the items were still at customs, however he gave feedback on something I knew already when I checked on their website' tracking service option. Although I knew the status of my items, I asked him to find a way of getting the parcel of their containers and provide a speedy service. To date he has never given me any formal help, instead he doesn't return my calls and messages. I am a professional DJ, I run a business and need to use my items. Please help me with this issue because it's really frustrating.