Damaged Parcel hold up

My parcel is stuck at Wits pos Hub PE***ZA, On track and trace it shows damaged. I phoned customer service on 11.3.16 to find out what happened to the parcel and was informed that the parcel is on its way to the Potchefstroom Hub. It is now 12.03.2016 and the parcel still shows damaged in the Wits hub. Why do they lie to me? Surely a parcel can be fixed with tape and the responsible persons must make sure it will reach its destination or is this not part of customer care? I urgently need the items, please follow up to ensure no further hold up.