1 reviews | Active since May 2015
Customs seem to be non-existant
I recently purchased an item from Star City Games who make use of the USPS courier service in the USA but I have no luck in tracking or receiving a local tracking number for my parcel. I have phoned Johannesburg, Cape Town and Durban branches of Customs but either the line would be engaged or just never get answered. I have emailed the people involved. I found details on how to track a parcel from USPS to South Africa on the following website : [URL Removed] Still I have received no response whatsoever. I have been trying nearly two weeks with emails and phone calls but received no assistance. The mentioned website also takes not of the Bad service regarding parcels from USPS not getting scanned in South Africa. It is quite unacceptable and sad how bad the service regarding Customs in South Africa is. Serious steps need to be put in place to better this service.<br> The tracking number of my parcel I need to find is : LN***US<br> <br> Please can HelloPeter assist me with this matter as I am unable to get any response.<br> <br> Kind regards <br> Melissa Verster
Thank you for your comment.
There are no records on customs number LN***US. A follow up was made with customs and we have been informed that custom items such as LC, LJ,LK,LN,LM,LX from the United States with a minimum custom value are unrecorded parcels and such items are treated as ordinary mail and will be distributed to post offices without being allocated a domestic tracking number meaning they will not be available on the system thus making it impractical for us to track them. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved item for you.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Warm regards,
Customer Service
Thank you for your comment.
There are no records on customs number LN***US. A follow up was made with customs and we have been informed that custom items such as LC, LJ,LK,LN,LM,LX from the United States with a minimum custom value are unrecorded parcels and such items are treated as ordinary mail and will be distributed to post offices without being allocated a domestic tracking number meaning they will not be available on the system thus making it impractical for us to track them. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved item for you.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Warm regards,
Customer Service