Customs - No service

I ordered items from Russian. It was booked in at customs on the 17th of January 2018. I paid express mail to get the goods as soon as possible. My search start with JIMC with Rodney Mackenzie who told me to give it a week for an update. That was on 24/01/2018. Several emails later not one response from him. Then I got the address for SA PO, Bradley Green. He forward my request to 3 ladies. I only had one response on 18/02/2017 from Nthabiseng Hani who requested that I must give the information about the contents of the package. I immediately rep**** and attached a list of all the items. Since then nothing. With every email I ask for an update I send it to all 4 people for an update. They are Bradley Green, Nthabiseng Hani, Ntombiyenkosi Mtshali and Ndivhuho Sikhala 4 emails later still not one reply. I even asked them if they lost the parcel. This is the worst service ever. The last update on the parcel tracking system is still 17/01/2018. Do they not have respect for their work? Are they even looking for it, so they can give me a response. NO, it seems, they just do not care. PO this is the kind of employees you employee who cause your name to have the worst reviews even.