Customers have to suffer

Could someone from the Post Office please assist? I spoke to Shade Motshoane from Customer Services<br> @*** and apparently my parcel is a non-traceable parcel and they cannot trace the parcel. She also mentioned that there is a huge backlog. Do we have to suffer if Post Office is behind? This is really unacceptable. What a terrible customer service. Would discourage anyone to make use of Post Office.<br>