Customer service - what service??

I've emailed twice for a response on a delivery which they claim to have tried to deliver. As it's an office and they tried during office hours they clearly went to the wrong place or didn't even try.

Furthermore I've sent two emails and have spent almost an hour on the customer service line which has very high call volumes - wonder why???

After a lengthy wait at our local post office I discovered it was there and they needed an amount to be paid for customs. Nothing like that on the tracking.

No surprise there, would never have ordered the item if I'd known it would be sent via South African Postal Service.