1 reviews | Active since Mar 2015
CUSTOM FEES GOES HAYWIRE ON INTERNATIONAL PACKAGES
I RECIEVED A PACKAGE FROM THE UK 7 WEEKS AGO. THE PARCEL CONTAINS DOLL KITS FOR REBORNING. THE PACKAGE VALUE IS ABOUT R2000, CUSTOMS CHARGE ME VAT OF OVER R600. I RETURNED THE PARCEL WITH A NOTE STATING THEY MUST PLEASE REVIEW. I RECIEVE THE PARCEL TODAY WITH VAT R759.81??? VAT IS SURPOSE TO BE 14 % OF THE VALUE.<br> <br> HOW DID THIS HAPPEN??????<br> <br> I WOULD LIKE A REFUND AND THIS PROBLEM RESOLVED, ELSE I WILL BE GIVING THE COMPLAINT TO ICASA.<br> <br> THE POST OFFICE STRIKES, LOOSES A MAJOR AMOUNT OF MONEY AND THE CUSTOMER MUST MAKE UP FOR IT, AS IF IT WASN'T BAD ENOUGH WAITING MORE THAN 6 MONTHS FOR PARCELLS NOW THE CUSTOM FEES HAS TRIPPLED AS WELL?<br> <br> THIS IS FOR PARCEL: II***ZA<br> <br> ZELMA HEYNEKE
Kindly note that all goods that are imported into the country are subjected to either customs duties or VAT or even both. On top of that the Post Office charges a clearance fee of R35 on a large and R18 on a small parcel. The only goods that are exempted from such duties are gifts of which the value do not exceed R 400. If the value of the parcel exceeded the threshold of R400 the full amount will be subjected to customs duty and VAT.The post office is not responsible for assessing goods but acts as a clearance agent on behalf of SARS/CUSTOMS and fees are always payable at the post office upon collection.If you are not pleased with the amount you were charged on your consignment you are welcome to return it back to the post office and the item will be forwarded to customs for re-assessment.
Alternatively you may direct you query to Customs on www.sars.gov.za.
I trust you find the above in order.
Regards,
Customer Service
Kindly note that all goods that are imported into the country are subjected to either customs duties or VAT or even both. On top of that the Post Office charges a clearance fee of R35 on a large and R18 on a small parcel. The only goods that are exempted from such duties are gifts of which the value do not exceed R 400. If the value of the parcel exceeded the threshold of R400 the full amount will be subjected to customs duty and VAT.The post office is not responsible for assessing goods but acts as a clearance agent on behalf of SARS/CUSTOMS and fees are always payable at the post office upon collection.If you are not pleased with the amount you were charged on your consignment you are welcome to return it back to the post office and the item will be forwarded to customs for re-assessment.
Alternatively you may direct you query to Customs on www.sars.gov.za.
I trust you find the above in order.
Regards,
Customer Service