Constantly following up - never the same answer

Good Day,<br> <br> I wonder if someone could be of any assistance as I am about to pull my hair out. I had a international package sent down, it is in Durban HUB - Which is what the call centre tells me. I have been calling since last week at least twice a day. I was informed it will be in Kloof by no later than weds, the first call - then customs hasn't cleared it - then it should be delivered by now - again now its waiting for customs. I need this parcel by Friday urgently. I even called the HUB Waited an hour to be spoken to - Can I not collect it from Durban - I HAVE requested a call back and nothing. Can I collect my PARCEL PLEASE THIS IS URGENT .....<br> Tracking Number is RI***ZA. I have found the service TERRIBLE. How long does customs take to sort out a parcel it has been 3 days in Durban and still apparently not been checked. <br> <br> Please advise if I can collect this parcel from the Durban office I really need it by Friday is there no way that this can be made a priority ? Your urgent assistance would greatly be appreciated PLEASE HELP!!! Frustrated with the system - oh and the online says its still in JHB...Does track and trace not update ?