Complaint: Frustrating Experience with Post Bank and SASSA Card Services

Dear Post Bank Team,

I'm writing to express my extreme frustration and disappointment with the service I've received from Post Bank and its outlets. On 17 December 2025, I contacted Post Bank to find out where I could get a SASSA card, and they provided me with a list of outlets.

I visited Pick n Pay Southdale, only to be told they don't have a Post Bank outlet. I was directed to Pick n Pay Southgate, where I was told by staff and the store manager that the Post Bank personnel were on leave and I should return on 8 January 2026.

I returned on 8 January 2026, only to be told they'd be back on 15 January 2026. On 15 January 2026, I was told that Post Bank would not be returning to Pick n Pay Southgate. This has resulted in significant time and financial losses for me.

I'm extremely dissatisfied with the service and demand a resolution to this issue. I request that you:

- Provide a clear explanation for the mismanagement of my case - Assist me in obtaining a SASSA card - Address the issues with the service provided by Post Bank and its partners

I'm impatiently waiting for a response and a resolution to this matter.

Sincerely, Lilian