aS
april S
1 reviews | Active since Mar 2009
22 Feb 2015, 13:54
CHARGING FULL PRICE FOR NON SERVICE
Forgot to pay for my post box in January. My fault however I haven't received post for so long it was easy to forget. Now because I am late, via virtual post office I need to pay extra which I would be happy to do if I received a refund for the many months that I paid but did not get the service.<br> Your website is not working so cannot find details of the concession for pensioners and to top it all, that cannot be done online so I need to spend more money travelling to the post office and paying for parking to find out these detail.<br> Rotten unacceptable service. How on earth do you expect your clients to support you when you treat us with such contempt.
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SA Post Office's replyOfficial
23 Feb 2015, 15:12Hello rav,
We hereby acknowledge receipt of your complaint and kindly note that the issue of non-delivery of mail and renewal notice have been reported to our mail operations section for corrective measures so to ensure that you receive excellent services from the Post Office.
An agent handling the matter will revert to you with feedback in due course.
We sincerely apologise for an inconvenience caused.
Warm regards,
Customer Service
We hereby acknowledge receipt of your complaint and kindly note that the issue of non-delivery of mail and renewal notice have been reported to our mail operations section for corrective measures so to ensure that you receive excellent services from the Post Office.
An agent handling the matter will revert to you with feedback in due course.
We sincerely apologise for an inconvenience caused.
Warm regards,
Customer Service
SA Post Office's reply23 Feb 2015, 15:12
Official
Hello rav,
We hereby acknowledge receipt of your complaint and kindly note that the issue of non-delivery of mail and renewal notice have been reported to our mail operations section for corrective measures so to ensure that you receive excellent services from the Post Office.
An agent handling the matter will revert to you with feedback in due course.
We sincerely apologise for an inconvenience caused.
Warm regards,
Customer Service
We hereby acknowledge receipt of your complaint and kindly note that the issue of non-delivery of mail and renewal notice have been reported to our mail operations section for corrective measures so to ensure that you receive excellent services from the Post Office.
An agent handling the matter will revert to you with feedback in due course.
We sincerely apologise for an inconvenience caused.
Warm regards,
Customer Service