Car part delivery

Good morning My car has a part, namely a water pump that has been ordered online and posted already. It was sent to me from UK via Royal Mail First Class International.I have the tracking number of the royal mail but not in South Africa. With this particular option they don't provide a tracking number. Does customs supply a local tracking number once it gets into South Africa that I can somehow get a hold of?

It was posted on 9 September 2017. I have had to do car hire. Normally I don't wait this long for car parts to reach Cape Mail. It has cost me more than R3000.00 already for car hire. I cant continue like this as it is financially not viable to spending money when I do have a vehicle of my own.

Contact with customs have been tried but not successfully as the response is that it still at the hub. Please advise. I need help with regard to this matter.