CapeMail Hub No Movement Of Parcel

My parcel from overseas arrived 4/10 and it's now 12/10. I phoned ********** ********** 903112 The phone rings and then goes down.

I tracked my parcel here http://sms.postoffice.co.za/TrackingParcels/TrackNTrace.aspx?id=RB ********** 12SG