CapeMail Hub ignoring calls.

CapeMail Hub has been such a disappointment. I've been waiting for a package that I ordered from Aliexpress.com in Dec 2017. It arrived at CapeMail Hub on the 16th of Feb and still I have received no word from them. I've tried to call numerous times, they don't answer. It actually happened a few times where the phone buttons get pressed in my ear so it makes a loud noise and then it gets put down. So clever! I want my package. If anyone can tell me who I can escalate to or what I can do I would love to hear your thoughts.