MP
Michelle P

1 reviews | Active since Sept 2015

28 Sept 2015, 10:33

Cape Mail is *****ing my magazine - every month!

I have, since Dec 2014, a life-long subscription to 'House & Leisure' and 'Goeie Huishouding' magazines. Which gets delivered to my post box.<br> Since this subscription started, the problems started as well - at first I noticed that the plastic bag the magazines are packaged in, got tampered with (cut open and free gifts inside, removed/******).<br> I then contacted the Durbanville Post Office where my post is being delivered. They assured me that the problem does not lie at their offices, and referred me to Mr Frank Pienaar - regional manager at Cape Mail.<br> (Tel ***)<br> He promised that they would start monitoring my mail - where each item is being written down when it arrives. Then, since March, the Goeie Huishouding, just never got delivered any more - it never even reached the Durbanville Post office. In other words the problem occurs at Cape Depot, when the post arrives and is sorted.<br> I follow up every month, and every month my GH gets ******. Mr Pienaar is assuring me that they are investigating, but with no results. And in the meantime - no magazine.<br> All we expect from Cape Mail is a basic service to the public - nothing more, nothing less.<br> Thank You<br> Michelle Polley

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