Cape mail Hub terrible service

My international parcel arrived in South Africa on the 26th of November In Johannesburg.. the last update was on the 5th of december at Cape Mail hub..so its been stuck at cape mail for the past two weeks,. no one answers phones or emails! I cant believe it takes a week to get to SA from China and a month to get from Cape Town to George! Please sort it out, or atleast let me know whats going on, my tracking number is RI***ZA