Cape Mail Hub not functional

My parcel arrived in SA in October and tracking details say it is still in JHB customs. However after speaking to someone on the phone, it turns out that the parcel was sent to Cape Mail on the 1st November - 10 days ago.

Like everyone else, I can't get through to the hub (calls are not answered) and it's very concerning that they haven't even logged the parcel as received.

I wonder if anyone is actually working there?