Cannot track or trace my parcels no answer

Good afternoon <br> <br> I am trying to track two overseas parcels no answer to customer care email - received a no reply email stating 48 hrs response and this was dated the 19.5.2015!!! No response from customer care telephone NR 086...either In desperation I am trying to call our local post office Paardekraal who also do not answer their phone!<br> This is now so beyond frustrating how can you deal with an institution like this - how can they run a service like this and a service which I am paying for.<br> I just wonder how I am going to solve my problem or if ever. Janet McGhee