Cannot handle parcels and identification

I recently ordered items online from an overseas supplier. I received a notification from the post office telling me my parcel has arrived. On arrival at the collection desk no. 10 (11/5/2018) I was told the parcel had been received already but by a different recipient. After speaking to the person in charge at the above mention branch (Rika Moss), I was told initially she sent the message to the wrong recipient via Watsapp and then sent the message to me, the correct recipient. Then was told that the person who took the incorrect parcel will return it the next day(12/05/2018). This shows and portrays utter incompetency within the branch in terms of verification of identification and contacting persons that should receive parcels. And the post office has the audacity to charge me for parcels handling fee. Where is that money going to? Definitely not to educate the staff in terms of handling or issuing parcels. And then I've got to travel back and forth for an error that should not have taken place. This costs me a lot.

I get there today, being an open day from 9 to 1, to hear that it has not been returned. What if the parcel has already been opened? Well then I hold the responsible person at the branch for the costs incurred and i.e. shipping and item cost. This is due to incompetence and ignorance.

I would like this matter to be handle with immediate attention. and my parcel to be returned immediately with costs incurred by the branch.

I await a speedy response.

Branch: Mpumalanga Secunda 2302

Branch person responsible: Rika Moss