cannot get through to customs at or tambo

I have been trying since last year to find out what happened to my package from Hong Kong. They never answer *** number.<br> The tracking system shows the following for my package: <br> <br> Tracking number RS***NL<br> <br> Record item customs information <br> <br> 2014/09/08 06:42:32<br> <br> JIMC A AIR LETTERS/ TRANSFERS<br> Send item to customs <br> 2014/09/01 14:09:51<br> JIMC A AIR LETTERS/ TRANSFERS<br> Receive item at office of exchange <br> <br> 2014/08/25 11:33:34<br> <br> JIMC A AIR LETTERS/ TRANSFERS<br> <br> In transit<br> <br> 2014/09/13 20:29<br> <br> JHB INT MAIL CENTRE (HUB)<br> <br> Detention Notice<br> <br> 2014/09/08 06:42<br> <br> JHB INT MAIL CENTRE (HUB)<br> <br> To Customs<br> <br> 2014/09/01 02:09<br> <br> JHB INT MAIL CENTRE (HUB)<br> <br> Incomming International<br> <br> 2014/08/25 11:33<br> <br> JHB INT MAIL CENTRE (HUB)<br>