RS
Raymond S
1 reviews | Active since Dec 2012
09 Mar 2015, 10:16
Call Centre cuts off calls
Today I phoned ***the SA Post Office Call Centre to enquire on a registered letter using the Tracking number. I listened to music and a recorded voice saying that they would \attend to my call as soon as possible". But after 5 minutes it was cut off. The second time I phoned it was cut off after 13 minutes. How can SAPO claim to \""attend to calls as soon as possible\"" when in fact it cuts them off? Is this cutting-off done \""by the system\"" or by a particular Call Centre agent? Why must we keep on losing our places in the queue?"""
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SA Post Office's replyOfficial
18 Mar 2015, 12:26Hello Raymond2,
Thank you for your comment.
We are truly sorry to hear about the frustration that you have and are experiencing when trying to get hold of our customer care centre. The matter has been relayed to the Contact Centre Management Team for corrective measures and one of your consults will be in contact with you to attain your tracking details and will locate your item further.
Regards,
Customer Service
Thank you for your comment.
We are truly sorry to hear about the frustration that you have and are experiencing when trying to get hold of our customer care centre. The matter has been relayed to the Contact Centre Management Team for corrective measures and one of your consults will be in contact with you to attain your tracking details and will locate your item further.
Regards,
Customer Service
Best regards,
SA Post Office's reply18 Mar 2015, 12:26
Official
Hello Raymond2,
Thank you for your comment.
We are truly sorry to hear about the frustration that you have and are experiencing when trying to get hold of our customer care centre. The matter has been relayed to the Contact Centre Management Team for corrective measures and one of your consults will be in contact with you to attain your tracking details and will locate your item further.
Regards,
Customer Service
Thank you for your comment.
We are truly sorry to hear about the frustration that you have and are experiencing when trying to get hold of our customer care centre. The matter has been relayed to the Contact Centre Management Team for corrective measures and one of your consults will be in contact with you to attain your tracking details and will locate your item further.
Regards,
Customer Service
Best regards,