Call Center and International Depot

I ordered some items on an international website (thats a different issue...) and although I specifically selected door-to-door courier service, they posted it. I have now been waiting since 18th October. I have tracked the parcels to "scanned at customs, OR Tambo" but its read the same status since 13th and 16th November respectively. I have lost count of all the telephone calls to ; Customer Services - no answer International Services ( ********** 000, 2-10) - no answer ********** (Themba) who told me the network was down (today) I have emailed:- customer.services, jimccustomerservices, complaints, tracking.. I even tried "compliments" in the hope someone would read the email. No luck. The "ems.sapo.co.za" address that is given out over the telephone routes to a 'Windows Internet Server" site...

Does anyone know how to make contact with the call center or international receiving section? I would drive there but that is apparently not an option.