Branch scanning system not working since December

Your service is really pathetic and the SAPO has no respect for its customers. In DECEMBER 2014 the system at NORTHWAY POST OFFICE (4065) was upgraded to a new system ever since then the system has not been working, the scanning system does not charge the parcel when the tracking sticker is scanned and every parcel has to be charged using stamps. I post up to if not more than 10 parcels and it can take over an hour just to scan the necessary stamps to charge each parcel. Clearly the SAPO has no respect for its staff in the branch nor the customers that support it. WHEN IS THE SYSTEM GOING TO BE FIXED, 5 months not working and still counting!!!!!