Boxer KwaMashu L - Post Bank Consultants

Boxer KwaMashu L - Post Bank Consultants

Good Day

I would like to report the pathetic service delivered by the assistants placed at Boxer KwaMashu L section.

There were less than 100 people in the queue for SASSA card replacements. The 2 ladies posted there took a 2 hour lunch from 13h30 with no explanation and returned with an attitude at 15h30 telling us to come back tomorrow when the had clearly stated to us that we would all be attended to and that there are enough cards.

For one, pregnant ladies were not prioritized at this station, they stood in the heat all day with no water or chairs.

Late afternoon when the 2 ladies returned from lunch we offered the pregnant ladies spots in front of the queue and the consultants said they weren't servicing anyone else after them.

They had said they stop working at 16h30 but were putting their work equipment away at 16h15.

I'm sure you understand how frustrating it is to leave things at home unattended to get your card renewed.

I got there just before 9am stood in the sun all day with no water only to be turned away because of a 2 hour lunch the ladies took simultaneously. We did ask them before going on lunch to take their lunches separately because of the volumes and they refused.

I'm not sure what your policies are but I don't think abandoning work for 2 hours then coming back to turn people away after standing all day aligns with the Batho Pele principals.

The deadline is close and there are thousands of people in South Africa who need this service, the least you can do is provide more staff members and put in a place a lunch schedule that prohibits staff members to take lunch at the same time putting the service at a stand still.

The ladies had no name badges so I do not have their names.

Thank you.