Beyond Frustrated with SA Post Office/Speed Servic

I've posted a package (Speed Services) via the Isando Post Office on the 18th Feb 2015, for counter delivery to Maties in Stellenbosch. <br> Package should've been delivered Friday 20th, but has still not arrived. I could not track it because systems was down, I called Speed Services customer services on Saturday and held on for over an hour without my call being answered, which i eventually ended. <br> I finally got through this morning (23rd Feb) and was informed that Speed Services is RE-USING tracking numbers!!! And upon checking my tracking number they have TWO entries, one delivered October 2013 and another delivered 2 weeks ago but no entry for MY PACKAGE. <br> No-one can tell me where my package is. <br> There is a good reason people use and PAY for SPEED SERVICES right!!!!!! BECAUSE THE PACKAGE/PARCEL IS URGENT!!!!!! <br> OH BUT I CAN claim some of the money I paid back BUT I will have to go to a nearest PO, where i can request a claims form that needs to be filled and emailed to the speed services offices, where after an INVESTIGATION will take place! REALLY!!!! <br> My Time, My Money, My Petrol. And I have to wait for the results of an INVESTIGATION due to their lousy service.<br> MJ