Been waiting for months for my package

I have been waiting from the 6th of February for my Parcel from the UK. Royal mail confirmed it arrived in South Africa on the 6th of February.<br> <br> After complaining for a month it was finally scanned in at JIMC and is currently at stuck there.<br> The SA tracking number which I eventually got out of them is RI***ZA.<br> <br> It was last scanned on the 28th of February. We are now already in April. How can this take this long?<br> I dont want the answer of we have a backlog, please be patient. That is totally ridiculous to expect me to be patient as I have been for more than 2 months!<br> <br> Where is my parcel now and where can I go and pick it up?<br> <br> On youre claims procedure on your website you say the following:<br> <br> Once a complaint has been lodged:<br> The time frame to resolve the complaint in accordance with the customer care standards laid out by the Postal Regulator, is five working days from time of receipt.<br> <br> 5 days! What a joke, it has been 2 months and no resolution to my non-delivery problem!