1 reviews | Active since May 2015
been waiting
I have a parcel sitting at the International mail centre since 05/05/2015. Received a call from them EMS asking me to send an invoice to them stating contents of parcel. Which I did on the same day to this email [Email Removed] I have recieved no updates since. I tried calling with no luck wasted my airtime for a whole 30 mins. You Peoples service sucks big time. Including EMS website to track my parcel does not work at all. They say I should try [URL Removed] well does not even work as well. <br> <br> I received an email 11/05/2015 after I complained saying my parcel is waiting for an invoice. NOW that ****ed me off when I already sent the proof via email last week already. Yesterday I got an email from Benjamin blignaut as well stating my parcel needs an invoice n I should reply to all. Which I did AGAIN. <br> And that was the last I heard from anyone. <br> <br> These people service is pathetic and no use calling them as no one answer's your calls. For how long must we sit and wait for our calls to be answered. And why must I keep emailing people. Don't you guys update the system at all? <br> <br> As far as I'm concerned my parcel is supposed to delivered long time ago.
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that they may address the issue of non-response or acknowledgement of your emails.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service
Best regards,
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that they may address the issue of non-response or acknowledgement of your emails.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service
Best regards,