Bad treatment

I bought an item via ebay june 2018 they sent me tracking detailsof lao post till it arrived at Capemail hub on the 26 july 2018 the on the 2nd of August 2018 it was scanned at JHB.INT hub since then it never moved so I called customer service to find out about it till late September 2018 I was advised to go to Rosettenville post office to file in the request form but unfortunately the cashiers there refused to give me the request form telling me it wont help me then i came back to call customer service to tell them about the treatment i received at post office then that lady called them to tell them what they did to me is wrong suddenly i heard the lady treatining them telling the she will report this further then she gave them my number and told them to call me and give me the request form to fill the she apologized to me and told me those ladies we're laughing at her when talked to them and told me they will call me to go and fill the request form of wich no one called and i decided to wait since then i made more than 20 calls to customer care wrote a number of emaile but nothing helped till January 21 2019 i called and told to go fill the request form againg so on the morning of 22 January 2019 i went there to ask for the mananger and asked her the request form of wich she gave me then i fell it and went so at 5pm the same day I tracked it and found out at 13:35pm it was scanned at rosettenville post office saying they are returning it back to the sender so the first thing in the morning of the 23rd January 2019 at 08:30 am i was at the gate trying to get them to stop them from sending it the gate was opened at 09:05am claiming they had a break inn when i asked that dont they supposed to openat 08:30 then when i told the cashiers about my problem she ask me why did I track it because yesterday i felt the request form when she saw that I'm amazed about her question she called the manager to help me then the mananger told me my parcel jst left 15minutes ago i waited 2hours while she was mking calls to try and stopped it the came after and told they are not answering her calls at wirtspostoffice but she sent them an email when i asked her why was my parcel returned she told me because it has benn there for long since September last year when i told I've beenn coming for it every week told tht its at jhb hub she said sorry its the prov of they're system we checked the book where they record everything manually it was never recorded there nor did i was notified about its existence there but the day i fill a complaint they send it back and i think its still at rosettenville post office i am calling customer service everyday no one is helping all i hear is sorry the tracking number is RI ********** 02ZA bet if you track it soon as you read thi email you will find out that the last scan is rosettenville post office