Bad service JHB I T Mail Centre(Ems)

I have been waiting for months for parcels to arrive at my PO box, these parcels are still at JHB in mail centre when I track them. I have spoken a number of times to both Simon Lebelo and Jacqui Brodie the PA of the CEO Mark Barnes. They told me the reason for the delays is because of lack of resources at JIMC which has been the excuse for years! So what is been done about it? Mr Barnes should be addressing this ASAP as there are thousands of complaints about this already or we just have to accept this when our hard earned money goes down the drain!!!