Bad Service

Today I wanted to renew my PO Box using the Post Office's Virtual Post Office site. I entered all the information and submitted the payment. The website froze with no explanation, I tried it again from another device and the same thing happened. What is so difficult in getting your website up and running. Now I am forced to go stand in a long que to pay for a box that I don't even know why I need it. I think the Post Office should really get their act together and justify why we still need it.