bad service ever

i bought somthing online on the 16th of may, and my parcel arrived in johannesburg on the 24th of may. everytime i track it , i was not seing any move, i then contacted SAPO to find out what was going on, they gave me the south african tracking number and told me the itme was still waiting for custm clearing. 2 months later the item moved from custom to the JIMC and never been scaned since then. i spend 30 to 40 minutes on the call every week with the JIMC people to find out when will my item be delivered, all of them have one answer which is "we have a backlog due to strike and we do not know when will this be cleared"REALLY? I was taking it easy but i just realise that, the post office if giving us not only the bad service but the worse one. may emails i sent never been rep**** to. they should employ more people and get the job done as per contract instead of telling us what they have like problems. on top of the item been delayed, they will bill us , FOR REAL?

I suggested the JIMC people that i can come myself to collect my item ,but they said no it does not work like that.

What will I do? wait 10 more months for one item to be delivered?

i am just fed up with the sapo and will ever think to use this again in the near future. I need my item to be deliverred immediatly.

track: RB ********** 74SG

thank you for your assistance