Bad Service delivery with international parcels from Cape Mail Hub

Been trying numerous times to contact the Cape Town Mail Customs division for international parcels but sadly no answer.

I had prior to this call contact the SAPO call center as to regarding my international parcel order and was truly helped by a very professional and compassionate consultant who inform me that my parcel is currently at ctn mail center at customs to verify proof of purchace.She advice me to forward the proof of purchase to the above mentioned email address. I truly applaud her dedication towards maintaining the good image of the SAPO.

As a govemental employee myself I do understand the pressure we may encounter as to ensure the best service delivery, but to just ignore phone calls and losing financial revenue in the process are just unrationalizable.

Also shocking is the fleet of complaints(Helopeter) as to service delivery issues especially with international parcels at this hub. Must say the JMI mail was faster in processing my international parcel as per the tracking website. There is also no personal feedback measurements in place as to evaluate and maintain effective services.

I therefore hope that this email will truly reach someone at Cape town mail hub who will surely raises the bar as to service delivery.

With this I hope that not only my parcel but all international parcel services will have a improved turnaround time as to restore this particular mail hub service in Cape Town.

Regards Mr Freddie Michaels ********** 105