Bad service delivery

Good day,'<br> <br> Im currently waiting for package CC***NL int. track no. II***ZA local track no. the tracking info is as follow:<br> <br> 5/9/2015 8:57 PM Arrival at inward office of exchange JIMC C <br> 5/9/2015 8:57 PM Held by customs JIMC C<br> <br> When i call JIMC i dont get someone to pick up i hold on for hours on end, i would like to know how to get my package an when i will get my package i feel this is unacceptable service delivery why have phones if they NEVER get answered.<br> <br> Your assistance would be appreciated.<br> <br> Kind regards