BAD SERVICE & CUSTOMER CARE

For approximately 45 years we have rented a post office Mthatha Post Office. Last year I sent my assistant to collect post which she was unable to obtain as the lock had been changed. In October, I called the new Post Master Ms Nolakane who advised that the post office box had been sold to someone else as the renewal had not been paid. I told her that that is not fair and she said I could do what I want, I wasn't getting my post office box back. This also happened to a friend, who demanded his back on the basis that a) no renewal letter was put in the post box and b) no invoice was ever produced giving the amount to pay. He was given his post office box back after threatening to take Ms Nolakane to court.I visited the post office on Wednesday 20 January and spoke to the Post Master, who said she would look into the matter, no surprise I have not had a response.<br> After phoning and emailing SA POST OFFICE 3 times i finally got a response today advising the query was resolved in January.... Ummmmm why would i contact Customer Service if it was resolved??