BAD SERVICE AT THE SA POST OFFICE - WITS POS HUB

I am writing frustrated and disappointed with the service the Post Office is offering.

Presles sent a parcel to Wits Pos Hub on the 30th September 2019 and it was scanned at Wits Post Hub on the 10th October 2019. I phoned Wits Post Office where I am supposed to get my parcel and they indicated that it has not arrived.

I phoned the Customer Service Number ***and I spoke to Patrick Nekhumbvi who sent me proof that the parcel is at Wits Pos Hub.

It is the 25th October today and the parcel has not been forwarded to the Wits University Post Office where I need to collect.

Tracking numbers PB***ZA and PA***ZA.

When calling Wits Pos Hub ***, they could not assist.

I need my parcels.