Bad service at SA Post Office

I have a parcel that appears to be at the SA Post office Highveld Branch. The guy helping me actually told me that he needs time to look for it and that I should come back when he calls me, and I explained to him that it costs me money and time to stand in their ques. I called his Area manager who then said he will talk to his branch manager at a later stage but instructed the gentle man who was assisting me to assist me until we find the parcel.

They then told me that the parcel shows to be in their offices but they have a system failure and that the parcel could’ve been sent back to Tshwane Mail Hub, I then asked for something in writing that the parcel has been sent back to the sender which they couldn’t provide.

The branch manager then instructed the gentleman to start assisting other other people while I wait, of which the area manager said I shouldn’t do. The gentleman then told his branch manager that he can’t continue to work because I will NOT GET OUT OF HIS FACE.

I then called his area manager again that I am still receiving an attitude from his branch officials and that his branch manager still has not made any type of contact with me. And That the gentleman who was assisting me without a name tag has told me that I am making it impossible for him to do his work.

A lady by the name of Caroline actually stopped doing her work to look for the parcel and actually found it two hours later.

This is bad service from the SA Post Office. Officials don’t wana do their job