Bad Service and Very Incompetence

My Parcel Tracking Number is: TC***<br> My parcel was posted from JHB on the 1st of April via Speed Service and I only got it today the 10th of April.<br> As far as I know, Speed Service delivery was suppose to get to Durban on the 2nd of April. What is the point of paying so much for this Speed Service if the parcel will be delivered in 10 days.<br> <br> I phone the Call Centre to find out what was the hold up and when will I get my parcel, the respond I got from the Call Centre consultant was \I don't know". That's is so unprofessional. How was I suppose to know what was the problem if the Speed Service staff doesn't know as well.<br> <br> I've been disappointed by the Post office before"