Bad Service and uhelpfull employees

We have ordered an package from an overseas company and the package has arrived in JHB Mail HUB on 2017-10-17 At19:40 and was send to Cape Mail HUB, where tthey recieved it on 2017-10-24. When you phone the Costomer Care number you have to hold on for more the 30min without anyone andswering. I then mailed them on the 2017-11-13 and get an automated response that said they will comeback with in 4 working days ans as to date (04/12/2017) I have not recieved anything. Must we just sit back and except it. HELL NO. What else can I do????????????