PK
Paula K
1 reviews | Active since Apr 2015
04 Apr 2015, 10:32
Bad SERVICE
I have been trying to contact the branch for 3 hours and no one is picking up! I have probably tried calling over 120 times but The phones just ring. Speed services puts me on hold for 40min just to drop my call so I can't track my parcels cause internet tracking is not functioning and the SMS services is unavailable for 4 days already!!! This is ridiculous that I can't get hold of anyone to track my parcels or tell me where they are. Shocking!!!!
Helpful (0)
Replies (1)0
Replies (1)
SA Post Office's replyOfficial
22 Apr 2015, 10:54Hello Paulakie,
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
For assistance with the Speed Service item, you may send your tracking details to info@*** or *** for an ordinary item.
Regards,
Customer Service
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
For assistance with the Speed Service item, you may send your tracking details to info@*** or *** for an ordinary item.
Regards,
Customer Service
Best regards,
SA Post Office's reply22 Apr 2015, 10:54
Official
Hello Paulakie,
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
For assistance with the Speed Service item, you may send your tracking details to info@*** or *** for an ordinary item.
Regards,
Customer Service
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
For assistance with the Speed Service item, you may send your tracking details to info@*** or *** for an ordinary item.
Regards,
Customer Service
Best regards,