Bad service

I have been trying to track my parcel and also sending emails to your customer services and no one is replying, I dont understand this TRACKING LINE TYPE DATE TIME BRANCH COMMENTS 1 COLL DOC 2019/11/07 00:54 CPTCUR C***UDPS 2019/11/06 12:25 CPTCUR 10 3 COLL OUT 2019/11/04 12:20 SOUTHERNWOOD POSTOFFICE OUTGOING SCAN

Where exactly is my parcel I need it ASAP