Bad Service

I've been trying to track my order RT ********** 46HK (RI ********** 68ZA), I sent an email to ********** I got a reply that it was scanned to Vanderbijlpark more than two months ago. Till today I still haven't received it. When I call they say it's not yet in the system. I'm failing to understand how it takes so long for the item to be scanned.