Bad Service

on the 13th of May I sent an email to [Email Removed] and I from that day I have been calling they customer Service number 011 961 ***, all these are not picked up, no one is picking the phone, this is totally useless. a very important documents were sent to me from UK on a registered mail, I went to the local PO in Gardenview Branch, I was told that the parcel arrived in South Africa on the 30th of April but no one knows where it went to because it was not sent to me. there are very important Documents in it, that were sent to me to this address. I truly can not accept that a Parcel can Arrive at Post Office (I mean a registered Mail), and the Post Office can not trace that Parcel, that display a VERY BAD SERVICE, I really need PO to get up from their chairs and work for what they are paid for...or the South African Gov must do something..this is uncalled for. <br>